Group added as a subgroup even if not in AD/LADAP

  • sc
    # 2 months, 2 weeks ago

    Dear all,
    We have groups in AD which contains sub groups.
    We cross check from AD groups structure that all is correctly set.

    The we notice that when after cleaning all groups and member ship table for Jira and make a sync of AD all groups reference seems ok based on direct SQL querry made.

    But what we noticed is that it seems tha after the SignOn occurs we have one groups of user added as an AD subgroup.

    How can it be possible or is there a way to check ?
    Due to that we have new users added to a dedicated groups which should not and reduce our Jira licence user

    Any idea ?
    regards

    Lokesh
    # 2 months, 2 weeks ago

    Hi there,

    It seems like a user group configuration issue in the plugin. Please reach out to atlassiansupport@xecurify.com with the following information to troubleshoot this issue.

    1. Screenshot of the User Group tab of the plugin.
    2. atlassian-jira.log file. Please follow the steps given in the Troubleshooting tab of the plugin to enable the debug logs and download the log file.

    Thanks

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