Jira 2FA redirects to root URL, not the page it was on

  • snorre.selmer
    Participant
    # 3 months, 1 week ago

    We have programmers here that work on various Jira issues, and leave multiple tabs of Jira issues open at the end of the day. When they come back every morning, all these tabs open up to the 2FA-dialog, and then dumps them to the root URL. This is really undesirable as it forces them to spend time readjusting each tab to get back to the correct issue.

    Is there a way to get redirected back to the URL the tab was on instead?

    aniket
    Participant
    # 3 months, 1 week ago

    Hello Snorre,

    Thanks for reaching out to us and sorry for your inconvenience.

    The issue pointed out by you is a known issue and a fix for this will be released shortly.

    For now, there is an alternative way to fix this issue but for that, I will need a little information about your use case.

    Q1. Did your users enable Remember my login on this computer while logging into Jira?
    Q2. Which authentication method are your users using?
    Q3. What is the Jira 2FA add-on version that you are using?

    Waiting for your response.

    Thanks,
    Aniket

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