LDAP Directory Sync for Wordpress not working

  • Daniel Kuhnert
    # 5 months, 3 weeks ago

    Hello,

    I’ve purchased the LDAP Directory Sync for WordPress.
    When I press the “Sync”-button the content of the active tab is hiding and no message appears.

    Blank Tab

    LDAP Login is working flawless.

    Here’s the output of php error.log:

    [Wed Feb 27 17:12:42.793392 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Starting sync, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793437 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Sync Schedule Started, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793446 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Calling send import request function, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793454 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Importing LDAP Users in One Go, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793463 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Get all users function called, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793470 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: SERVER URL IN SYNC: , referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793478 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: All attributes asked for Array, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793485 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: (, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793493 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [0] => sAMAccountName, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793500 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [1] => mail, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793507 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [2] => givenName, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793515 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [3] => sn, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793522 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [4] => memberOf, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793531 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [5] => telephonenumber, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793538 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [6] => mobile, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793545 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [7] => department, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793553 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr:     [8] => title, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793560 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: ), referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:12:42.793572 2019] [-:error] [pid 79058:tid 34812100608] [client 78.55.47.183:54375] FastCGI: server "/var/run/hcgi/193153" stderr: Could not be done: -1:Can't contact LDAP server, referer https://example.com/wp-admin/admin.php?page=mo_dirsync
    [Wed Feb 27 17:14:37.448423 2019] [-:error] [pid 80905:tid 34854784000] [client 66.249.93.80:45431] FastCGI: server "/var/run/hcgi/193153" stderr: User is not logged in. Do nothing

    Please help me, I’m desparated.

    Gaurav Sood
    # 5 months, 3 weeks ago

    It seems that there is an issue in contacting the directory server looking at the logs. Can you send an email out to info@miniorange.com and I can get back with the next steps. We will probably need screenshots of the configuration and may need to schedule a debugging session.

    Look forward to your email.

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