Plugin creating incorrect usernames with every user login

  • Ellen Monroe
    # 2 months ago

    Everytime a customer logs in to our site, we are seeing a new user generated, where our own organization’s salesforce ID is merged with the customer’s email address. So for somebody with the email address “johndoe@gmail.com” for example, the username created would be “salesforceID@johndoe@gmail.com” and the new email address assigned is “salesforceID@johndoegmail.com” I can manually correct this error, which allows the user to log in correctly 1 time, but at that point, the incorrect user pops up again. So somebody trying to access the site would be able to log in correctly once, but after that, the username would be incorrect as well as the email, and the person would receive an error saying that “Registration has failed as a user with that name already exists in WordPress”

    This is a critical error on our site and we have narrowed the scope down to the miniorange plugin. Please get in touch as soon as possible to help rectify this.

    Shradha
    # 2 months ago

    Hi Ellen,

    Thanks for getting in touch with us.

    Looks like the issue is with Username and Email mapping so everytime its appending SalesforceID with login user Email Address.

    Would it be possible for you to join the call and debug the issue together?
    Let me know what time will be best convenient for you to join the meeting.

    Looking forward to hearing from you.

    Thanks,
    Shradha

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