"Remember My Device" not working properly.

  • Yasmine
    Participant
    # 2 months, 3 weeks ago

    Hello,

    I installed 2FA Authentication plugin for JIRA last week, I have set the “Expiry Time” for the “Remember My Device” to 90 days.
    However users are complaining of being asked of the OTP again in less than 3-4 days.

    Would you please advice?

    Thank you.

    sheetal
    Participant
    # 2 weeks, 3 days ago

    Hi Yasmine,

    This is Sheetal from the miniOrange team. Thanks for reaching out to us and sorry for your inconvenience.

    ‘Remember My Device’ feature has an expiration time after which the devices are forgotten.
    The user can follow the below steps to verify if their expiry time is set accordingly or not:
    1. Click on the Profile icon from the top right corner.
    2. Select Two Factor Configuration from the list.
    3. The user should be able to see an entry for their remembered device under Saved devices. Confirm if the expiry date displayed is in accordance with 90 days from the day of configuration.

    If no such entry is seen under Saved devices, then the user might have missed enabling the ‘Remember Me‘ checkbox during the configuration, which is why they are asked for an OTP.

    If the Remember Me option seems to be rightly configured as mentioned above and yet the problem persists, I will recommend raising a Support request to miniOrange Customer Portal and the technical team will help you out with your issue.

    You can raise a support request here – https://miniorange.atlassian.net/servicedesk/customer/portal/2
    We will be happy to help you out.

    Thanks,
    Sheetal Lokhande

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