Verification code on mobile not sent

  • Tom
    # 5 months, 2 weeks ago

    Hi,

    I have implemented a custom application that uses the API that sends the verification code on the mobile.

    It was working fine yesterday, but when I tested it again today, it was not sending out any verification codes. The API returns back that the code was sent successfully.

    Is there a limit on the codes that it can send to the specific mobile number?
    Is it an issue from your end?
    What can be done to solve the problem?

    Kalpesh
    Keymaster
    # 5 months, 2 weeks ago

    Hi Tom,

    Looks like your SMS credits are exceeded. We provide 10 SMS credits for the free account.

    Can you confirm if you have already upgraded and still see the issue?

    Thanks.

    Tom
    # 5 months, 2 weeks ago

    Thank you for the fast reply, but apparently, that was not the issue since we have ample of credits purchased in the account.

    Regardless, it was adding the ’00’ in front of the phone code, thus, it was not sending the code to the “correct” mobile number.

    I would also like to ask if it is possible to increase the expiration time of the code. As far as I have understood, the received code is valid for one minute, right? Is there a way to increase it to 10 minutes, for example?

    Kalpesh
    Keymaster
    # 5 months, 2 weeks ago

    Yes. You can login to miniOrange dashboard, go to Settings menu on top right.

    Find ONE TIME PASSCODE (OTP) SETTINGS section to update OTP length and OTP validity (In mins)

    Tom
    # 5 months, 2 weeks ago

    Thank you for the clear instructions. I found it easily 🙂

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