New mobile phone – login not working anymore

  • Wolfgang Heis
    # 5 years, 7 months ago

    Hi, I lost my mobile phone and can´t login with the app-download on my new phone.

    How can I fix that?

    Thx in advance!

    Mittal
    # 5 years, 7 months ago

    Hi Wolfgang,

    Thank you for reaching out to us.

    To Gain immediate access, you can follow the steps in this link: Locked Out Video Guide

    Just reconfigure your authentication method after gaining access.

    Let me know if you have any questions.

    Thank You,
    Mittal

    Wolfgang Heis
    # 5 years, 7 months ago

    Perfect .. thx!

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