[Billy]

# 5 years ago

Other users on our site can authenticate, but I’m not successful.

Tried using both google & authy.

Email works, but I’d rather not use it for 2fa

[Mittal]

# 5 years ago

Hi Billy,

Thank You for your query.

Can you let me know more about your issue? Are you getting an invalid OTP message or it is something else?
At times, it is due to the time sync issue between the phone and the server. Please sync your device and try again. Sync Device

If this doesn’t fix your issue please contact us on 2fasupport@xecurify.com or info@xecurify.com so that we can take a look at it.

Thank You,
Mittal