Bypassing/resetting 2FA on my Wordpress site

  • loveratbaby
    Participant
    # 5 months, 3 weeks ago

    Greetings

    I have changed phones since last logging into my WordPress site with the miniOrange 2fa plugin activated (my last phone died) and didn’t get a chance to migrate the info to my new phone.

    So of course now I cannot get in at all. I have a password recorded for my miniOrange 2FA but installing the auth app on my phone requires a QR code that I cannot access because I cannot get into the account.

    I found a link to a video https://faq.miniorange.com/knowledgebase/gain-access-to-website-if-locked-out/ but unfortunately the page no longer exists. I do have cPanel access to my host so a workaround using that option would be fine.

    Would really appreciate some assistance so I can get my site up and running again. TIA!

    Yvette

    sohamm
    Participant
    # 3 months ago

    Hi Yvette,

    Thank you for reaching out to us and apologies for the delay.
    Please click here to access the correct document.

    Feel free to reach out to us at 2fasupport@xecurify.com if you require any further assistance.

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