[Ryan]

# 4 years, 10 months ago

I am looking for a good two factor authentication product, that I can use on multiple domains. I downloaded the plugin from mini orange because it had good reviews. I installed the free version on 2 sites, now I have been locked out of one of my sites. As soon as I installed it on a second site, it stopped letting me into the first site.

By the way, I am not a developer or an agency, just a small business owner with a more then 2 websites.

[Mittal]

# 4 years, 10 months ago

Hi Ryan,

Thank you for using our product.

I think the issue is because you are trying to enter OTP from your 1st site i.e. Old codes, you will have to use the same codes on all the websites.
To explain to you more,
Let say You have two sites Site1 and Site2. You use the same email to log into the plugin on both sites.

First, configure on Site 1, you get codes from Site 1 on your app. Then you configure Site 2, you get a different set of codes which you use for Site 2.
Now when you try to log in on Site 1 again, you should be using the same Site 2 codes to log into Site 1. Your Site 1 codes are no longer valid.

It is actually a feature where you don’t have to maintain more than one account.

If you still face issues, you can follow the steps in this link: Locked Out Video Guide

Just reconfigure your authentication method after gaining access.

Let me know if you have any questions or need more information.

Thank You,
Mittal