[Rishika Singh]

# 2 years, 5 months ago

Hello There,

Thanks for contacting us.

Could you please provide us with a few phone numbers on which you are unable to receive the SMS?
Additionally, kindly provide us with the link to the form so that I can take a look at it.

Waiting for your reply.

Thanks

[Rishika Singh]

# 2 years, 8 months ago

Hi Felix,

Wishing you a very happy new year!

I apologise for the delay in my response as I was out of the office for a while.

In response to your query, yes you may send the configurations as well as debug logs over email.

Please find my email id:- tanishka.tandon@xecurify.com

Kindly let me know if you have any further queries or concerns. We are always there to assist.

Looking forward to hearing from you!

Best Regards,
Tanishka

[Rishika Singh]

# 2 years, 9 months ago

Hi Felix,

Thanks for the updates.

It would be great if you could share the following things with me as it would help me to land on the exact root cause of the issue.

• The plugin configuration. You can download them from the backup/restore tab of the plugin.
• The debug logs. Kindly reproduce the issue(User creation in the default Jira directory) on your end and send me the recorded logs. You can find the steps to record the logs inside the troubleshooting tab of the plugin.

Also could you please confirm whether there were some specific permissions assigned to your default directory in Jira?

Awaiting your response.

Best Regards,
Tanishka

[Rishika Singh]

# 2 years, 9 months ago

Hi Felix,

Thanks for the updates.

Glad to hear that the issue is resolved on your end.

Could you please confirm whether you created another internal directory in Jira itself and that happened to resolve your issue of user creation?

It would help me to get more insights into the problem that you faced!

Also, thanks a lot for this information. We will dig into this issue and will surely update our plugin documentation accordingly.

Have a fantastic weekend ahead! 🙂

Best Regards,
Tanishka

[Rishika Singh]

# 2 years, 9 months ago

Hi There,

Thanks for reaching out to miniOrange. I regret the inconvenience that this has caused you.

I went through the logs that you shared and it seems that the error is occurring because some of the user details are not being fetched accurately during login and throwing a null pointer error.

To further confirm the same and identify the root cause of the issue, I will require some details from your side.

The plugin configurations. You can download them from the backup/restore tab of the plugin.

As the logs that you send lack some information, kindly send the debug logs again. Enable the debug logs, reproduce the issue and then send the recorded logs. You can find the steps to record the logs inside the troubleshooting tab of the plugin.

Rest assured, I will look into it and will get back to you with my findings as soon as possible.

Feel free to reach out if you have any further queries or concerns. We are always there to assist.

Looking forward to hearing from you!

Best Regards,
Tanishka

[Rishika Singh]

# 2 years, 9 months ago

Hello,

Thank you for your reply.

In the default functionality of the plugin, the Verify OTP button is hidden and only visible after the OTP is sent.
It seems this is a site-specific issue and there is a CSS conflict with the theme/plugins you are using.

Please let me know how you would like to connect so that we can resolve the conflict.
You can reach out to us on our support by clicking on the Need Help icon on the bottom right of the plugin so that we can help you with your query.

Thanks

[Rishika Singh]

# 2 years, 9 months ago

Hello,

Thanks for contacting us.

Could you please share the URL to your WPForms multistep page? We would like to assess the compatibility of our plugin with multistep WPForms.
Additionally, please confirm if you are using any premium addon of the WPForms so that I will try to create a replica of the same on our end and test it.

For quicker responses, feel free to reach out to us at mfasupportt@xecurify.com

Thank you!

[Rishika Singh]

# 2 years, 11 months ago

Thank you for reaching out to miniOrange.

I’m Tanishka, and I’m here to help with your question.

Regarding your inquiry, please find my responses below:-

I would like to inform you that our plugin [miniOrange OAuth SSO] for Bitbucket does not support back channel logout as of now.

However, we have a provision called the “Logout Endpoint” in our plugin. When a user logs out from the application (Bitbucket), this feature ensures that all their active sessions with the identity provider (e.g., Keycloak) are also terminated. In your case, this means the user will be logged out from Keycloak as well. You can find detailed documentation about this feature by following this link:- https://developers.miniorange.com/docs/atlassian/oauth-sso-2.0/oauth-openid-sso-feature-document

I hope I have addressed your query.Furthermore, if you have any further queries or concerns, feel free to reach out to us here anytime. We are always there to assist.

Thanks,
Tanishka

[Rishika Singh]

# 2 years, 12 months ago

Hi there,

Thanks for reaching out to us.

You have configured your WordPress site to redirect users to the ADFS (IDP) login page from the WordPress login page/wp-login.php. This setting affects all the subsites in your multisite network, but you only want some of them to have this setting. Is that right?

If that is what you want, then you can use the Manage SSO for Sites feature. This feature allows you to choose which subsites will have the SSO feature enabled.

Please follow the steps mentioned below to configure this feature –
1. Navigate to the Redirection and SSO links tab.
2. Select the checkbox for sites to enable SSO. You can refer to the screenshot below also

Please do not hesitate to reach out to us, if you have any questions or concerns.

Thanks,
Vijendra

[Rishika Singh]

# 3 years, 10 months ago

Hi Yvette,

Thank you for reaching out to us and apologies for the delay.
Please click here to access the correct document.

Feel free to reach out to us at 2fasupport@xecurify.com if you require any further assistance.

[Rishika Singh]

# 4 years, 2 months ago

Hi Joseph,

Thanks for reaching out to us!

Can you let me know if you are using on-premise (or) cloud platform?
If in case you still do not see the Windows app, you can use the API app from the admin dashboard.

Feel free to reach out to us at idpsupport@xecurify.com in case of further assistance.

[Rishika Singh]

# 4 years, 3 months ago

Hi @dearvoodoo-yt,

The code looks good to me. Could you please raise the query from the plugin support form?
We can have a screen share meeting to debug the issue for you.

Thanks
Dhruv Bhavsar

[Rishika Singh]

# 4 years, 3 months ago

Hi @dearvoodoo-yt,

Could you please share the sample API request you are making?

It would help us to point you in the right direction.

Thanks
Dhruv Bhavsar

[Rishika Singh]

# 4 years, 4 months ago

Hi,

Thanks for reaching out to us!

Yes, we do have a dedicated instance running out of EU data centers & yes, you can set up the service there. If you have any questions, please contact us using the following link: https://www.miniorange.com/contact
Or reach out to us at idpsupport@xecurify.com to get started.

[Rishika Singh]

# 4 years, 4 months ago

Good day, Gopi.
I’m hoping the team has already resolved your license expiration issue at the same time. However, if you still have issues, please reach out to us at joomlasupport@xecurify.com